Business Communication -5

Business Communication - 6

LIST OF ATTEMPTED QUESTIONS AND ANSWERS


Multiple Choice Single Answer
Question
Most of what we experience emotionally is a result of the way we
Correct Answer
Think
Your Answer
React

Select The Blank
Question
Only ________ percent of worries are considered as cause of concern
Correct Answer
8
Your Answer
8

Multiple Choice Multiple Answer
Question
Stress at times works
Correct Answer
As motivator , As positive
Your Answer
As motivator , As positive

Multiple Choice Multiple Answer
Question
Various kinds of disease caused from stress
Correct Answer
Heartbeat increase , Slow digestion
Your Answer
Heartbeat increase , Increase in perspiration , Slow digestion

Match The Following
Question
Correct Answer
Your Answer
Work hard
Not at the cost of family or health
Not at the cost of family or health
Stop taking on more work
To get rid of overload
To get rid of overload
Deeper coviction
Stronger the person
Stronger the personBody recognizes the stressor and prepares to fight
Alarm stage
Alarm stage

True/False
Question
All kinds of stress can be avoided
Correct Answer
False
Your Answer
False

Multiple Choice Single Answer
Question
The most valuable asset of a company is
Correct Answer
People
Your Answer
People

Multiple Choice Multiple Answer
Question
Wisdom lies in
Correct Answer
Accepting your mistakes , Apologies but do not demand from others , Think over the actions performed
Your Answer
Accepting your mistakes

Multiple Choice Multiple Answer
Question
A person tends to break another person's trust when
Correct Answer
The person is inconsistent , His words and action do not match , He loses credibility
Your Answer
The person is inconsistent , His words and action do not match , He loses credibility

True/False
Question
Relationships have to be mutually beneficial and healthy to both the parties.
Correct Answer
True
Your Answer
True

True/False
Question
There are two types of presentation
Correct Answer
True
Your Answer
False

True/False
Question
No visual aid should be kept on for too long
Correct Answer
True
Your Answer
True

Multiple Choice Single Answer
Question
What is said to be the heart of a business letter?
Correct Answer
Body of the letter
Your Answer
Body of the letter

Select The Blank
Question
Date is normally written in the ________ corner.
Correct Answer
Right
Your Answer
Right

Select The Blank
Question
The ________ number is essential to make entry in the register.
Correct Answer
Outward
Your Answer
Outward

Select The Blank
Question
The ________ is written as a formality in the body of the letter.
Correct Answer
Closing paragraph
Your Answer
Closing paragraph

Multiple Choice Multiple Answer
Question
Memorandum differs from letter in
Correct Answer
Memos are written in direct order than letters, In memos effect of words is not so important as letters
Your Answer
Memos are written in direct order than letters , In memos effect of words is not so important as letters

Multiple Choice Multiple Answer
Question
What is B2C?
Correct Answer
Business to consumer , It is an internet domain , It is useful for products and services when shopper's aim is convenience and buyer's aim need information about product features and prices
Your Answer
Business to consumer , It is an internet domain , It is useful for products and services when shopper's aim is convenience and buyer's aim need information about product features and prices

True/False
Question
Advertising materials like leaflets,giveaways,labels are included in house journals.
Correct Answer
False
Your Answer
True

True/False
Question
A report is made after thorough enquiry.
Correct Answer
True
Your Answer
True

True/False
Question
Printing house journals maintain public relations within the organisation.
Correct Answer
True
Your Answer
True

Multiple Choice Single Answer
Question
Prescience means
Correct Answer
Knowledge about the future
Your Answer
Knowledge about the future

Multiple Choice Multiple Answer
Question
A common fallacy about manager is that he must be
Correct Answer
Loud , Flambuoyant , Drinker
Your Answer
Loud , Flambuoyant , Drinker

Multiple Choice Multiple Answer
Question
Verve
Correct Answer
Leadership , Analyse , Vision , Positive enthusiasm
Your Answer
Leadership , Analyse , Vision

True/False
Question
Mission must be tough but achievable and must be possible to tell when it has been achieved
Correct Answer
True
Your Answer
True

Multiple Choice Single Answer
Question
It is an invitation to do something
Correct Answer
Vision
Your Answer
Vision

Multiple Choice Single Answer
Question
Often the desire to meet a need can fuel a
Correct Answer
Vision
Your Answer
Vision

Multiple Choice Single Answer
Question
Vision is the ability to see future in a
Correct Answer
Imaginative way
Your Answer
Imaginative way

Select The Blank
Question
No one can achieve his dreams with ________ energy and ideas.
Correct Answer
Average
Your Answer
Average

True/False
Question
Poor eyes limit your deeds.
Correct Answer
False
Your Answer
False

Multiple Choice Multiple Answer
Question
Goals need to be
Correct Answer
Planned , Evaluated , Identified
Your Answer
Planned , Evaluated , Identified

Multiple Choice Multiple Answer
Question
The areas which help you to develop a mindset are
Correct Answer
Crystallize thinking , Develop sincere desire , Confidence
Your Answer
Crystallize thinking , Develop sincere desire , Confidence

True/False
Question
A goal which is not measurable increases motivation
Correct Answer
False
Your Answer
False

Multiple Choice Single Answer
Question
Every moment you waste in pre-occupation is a moment you steal from
Correct Answer
Productiviy
Your Answer
Productiviy

Multiple Choice Single Answer
Question
A person tries to focus his time and energy on things that give him the maximum
Correct Answer
Returns
Your Answer
Returns

Select The Blank
Question
Take care of ________ and the hours will take care of themselves
Correct Answer
Minutes
Your Answer
Minutes

Multiple Choice Single Answer
Question
An affective tool of motivation is
Correct Answer
Communication
Your Answer
Communication

Select The Blank
Question
Communication is the task of imparting ________
Correct Answer
Information
Your Answer
Information

Select The Blank
Question
A ________ communication establishes and builds lasting relationships between people
Correct Answer
Two way
Your Answer
Two way

Select The Blank
Question
The ________ context refers to the nature of relationship between the communication as well as who is present
Correct Answer
Social
Your Answer
Social

Select The Blank
Question
________ is an example of psychological noise
Correct Answer
Egotism
Your Answer
Egotism

Select The Blank
Question
Examples of environmental stress is ________
Correct Answer
Humidity
Your Answer
Traffic noise

Multiple Choice Multiple Answer
Question
Following are the functions of Manager
Correct Answer
Planning , Organising , Staffing
Your Answer
Planning , Organising , Staffing

Match The Following
Question
Correct Answer
Your Answer
Physical noise
The external sounds that distract the comunicator
The external sounds that distract the comunicator
Noise
One of the greatest sources of communication failure
One of the greatest sources of communication failure
Relational Message
It indicates how sender and receiver feel about each other
It indicates how sender and receiver feel about each other
Motivation
and communication are two sides of the same coin
and communication are two sides of the same coin

Multiple Choice Single Answer
Question
What are the movements which play an important role in conveying meaning without words ?
Correct Answer
Gestures
Your Answer
Gestures

Multiple Choice Single Answer
Question
Man is recognized by his
Correct Answer
Behavior
Your Answer
Dress

Multiple Choice Multiple Answer
Question
Resting your forearm on the table gives the impression of being
Correct Answer
Distressed , Uninterested , Indifferent
Your Answer
Distressed , Uninterested , Indifferent

Business Communication -4

LIST OF ATTEMPTED QUESTIONS AND ANSWERS

Multiple Choice Multiple Answer
Question The vision should be based on
Correct Answer Talents and dreams , Hopes and passion
Your Answer Understanding


Select The Blank
Question The ________ number is essential to make entry in the register.
Correct Answer Outward
Your Answer Outward


Select The Blank
Question ________ is doing yesterday's work today
Correct Answer Procrastination
1. Your Answer Procrastination


True/False
Question Feedback is immediate in busines organisation
Correct Answer True
Your Answer False


Multiple Choice Single Answer
Question Subject  contains
Correct Answer Objectives of the letter at a glance
Your Answer Objectives of the letter at a glance


Multiple Choice Single Answer
Question What should be the place of inside address in the layout of the letter?
Correct Answer Below the outward number
Your Answer Below the outward number


Multiple Choice Single Answer
Question What type of communication can be used as a legal record which may be used in the court of law ?
Correct Answer Written
Your Answer Written


Multiple Choice Multiple Answer
Question Goal achievement leads to
Correct Answer Setting higher goals , Dream bigger goals
Your Answer Setting higher goals , Dream bigger goals , Work satisfaction


Select The Blank
Question Hearing disorders or illness etc fall into the category of ________ noise
Correct Answer Physiological
Your Answer Physical


True/False
Question WWW is an electronic brochure for an organisation.
Correct Answer True
Your Answer True


Select The Blank
Question Once the vision is identified it has to be illustrated with a concrete goal called ________
Correct Answer Mission
Your Answer Target


True/False
Question Vision is inborn.
Correct Answer False
Your Answer False


Multiple Choice Multiple Answer
Question The different types of barriers that can come in the way of effective communication are
Correct Answer Physical , Cultural , Mechanical
Your Answer Physical , Cultural , Mechanical


Select The Blank
Question The largest single cost in most businesses is ________.
Correct Answer People
Your Answer People


True/False
Question Manager communicates the vision of the company to his team mates
Correct Answer True
Your Answer True


Multiple Choice Single Answer
Question In a life span of 72 years , how much of average time is spent on working
Correct Answer One fifth
Your Answer One fifth


True/False
Question By trying to identify potential problems at the onset, it becomes possible to prevent many more in near future
Correct Answer True
Your Answer True


True/False
Question Inside address consists of the name and address of the sender.
Correct Answer False
Your Answer False


Multiple Choice Single Answer
Question It is very useful in collecting dues from customers
Correct Answer Business letters
Your Answer Business letters


Match The Following
Question Correct Answer Your Answer

Written Communication One – way process Kept

Website World Wide Web World Wide Web World Wide Web World Wide Web World Wide Web World Wide Web

Letter Written One – way process

Record Kept Written

Notice Issued Issued

Multiple Choice Single Answer
Question What type of records are permanent for organisation?
Correct Answer Business letters
Your Answer Business letters


Multiple Choice Multiple Answer
Question This makes communication difficult
Correct Answer One party talks and the other listens , One party gets angry , One party keeps focus on themselves
Your Answer One party gets angry , One party keeps focus on themselves


Select The Blank
Question The barrier to communication is called________
Correct Answer Noise
Your Answer Noise


Multiple Choice Multiple Answer
Question 98 out of 100 people are dissatisfied as
Correct Answer They have no goal , No purpose to drive them
Your Answer They have no goal


Match The Following
Question Correct Answer Your Answer

It can't be used once it is lost Time Time

Opposite of procrastination is To solve a problem without complete information To solve a problem without complete information

Ways to prevent interruption To put someone between you and the people To put someone between you and the people

Time management technique To know and list priorities To know and list priorities

Multiple Choice Multiple Answer
Question Report means
Correct Answer A document in which given problem is examined , An account or statement which describes an opinion
Your Answer A document in which given problem is examined , An account or statement which describes an opinion , Outcome of an observation


Multiple Choice Single Answer
Question The most effective way of communication is
Correct Answer Written
Your Answer Written


True/False
Question House journals are a type of oral communication.
Correct Answer False
Your Answer False


Multiple Choice Multiple Answer
Question What is progress report?
Correct Answer It is a review of progress made on an activity , They may be formal or informal
Your Answer It is a review of progress made on an activity , It follows a norm , They are only formal


Select The Blank
Question Normally ________ address is written under the outward number.
Correct Answer Inside
Your Answer Script


Multiple Choice Single Answer
Question The most valuable asset of a company is
Correct Answer People
Your Answer People


Multiple Choice Multiple Answer
Question Memo is
Correct Answer It is an inter office communication , It is a routine type of communication , They are direct written messages
Your Answer It is an inter office communication , It is a routine type of communication , They are direct written messages , It covers the vital bit of information


Multiple Choice Single Answer
Question Prescience means
Correct Answer Knowledge about the future
Your Answer Knowledge about the future


Multiple Choice Multiple Answer
Question When there is lack of perspective one should
Correct Answer See things from a different point of view , Look at the present with an eye towards future , Study other cultures
Your Answer See things from a different point of view , Look at the present with an eye towards future


Multiple Choice Single Answer
Question "Communication is an exchange of facts,ideas,opinions,emotions by two or more persons." It is quoted by:
Correct Answer Newman and Summer
Your Answer Newman and Summer


True/False
Question While writing memos the writer needs to be concerned about the sensitivity of the wordings.
Correct Answer False
Your Answer False


True/False
Question The inside address of the letter and the address on the envelope are different.
Correct Answer False
Your Answer False


Multiple Choice Single Answer
Question Successful people realise the value of
Correct Answer Money
Your Answer Time


Select The Blank
Question The pattern of business letter is called________
Correct Answer Layout
Your Answer Layout


Multiple Choice Single Answer
Question The middle part of presentation contains
Correct Answer Main body is broken into points
Your Answer Main body is broken into points


Select The Blank
Question Vision is________
Correct Answer Acquired
Your Answer Acquired


Multiple Choice Multiple Answer
Question What are the principles of Effective communication ?
Correct Answer Clarity of objective , Selection of media , Feedback
Your Answer Clarity of objective , Selection of media , Feedback

Select The Blank
Question Examples of environmental stress is ________
Correct Answer Humidity
Your Answer Humidity


Multiple Choice Multiple Answer
Question Reference means
Correct Answer It refers to the number and date of a previous letter received , It refers to the number and date of a previous letter sent
Your Answer It refers to the number and date of a previous letter received


Multiple Choice Single Answer
Question It is required for emerging successful strategy while interpreting results
Correct Answer Review
Your Answer Planning


Select The Blank
Question Written communication can be kept as ________ record.
Correct Answer Legal
Your Answer Legal


True/False
Question The simplest proposal resembles memorandum.
Correct Answer True
Your Answer True

at 5:37 AM 2 comments Links to this post  

Labels: Business Communication (Set VI)

Business Communication - 17

LIST OF ATTEMPTED QUESTIONS AND ANSWERS


Multiple Choice Single Answer
Question The most effective way of communication
Correct Answer Written
Your Answer All of above


Multiple Choice Single Answer
Question It can be used as legal record which may be used in the court of law
Correct Answer Written communication
Your Answer Written communication


Multiple Choice Single Answer
Question Barrier for written communication can be
Correct Answer Language
Your Answer All of above


Multiple Choice Single Answer
Question These are permanent records for business
Correct Answer Business letters
Your Answer Business letters


Match The Following
Question Correct Answer Your Answer
Written Communication Non- Direct communication legal evidence
Business letter legal evidence Non- Direct communication
Outward Number Further reference Receivers address
Inward address Receivers address Senders Address
Head Address Senders Address Further reference


True/False
Question Signature is written above the complimentary close
Correct Answer False
Your Answer True


Multiple Choice Single Answer
Question What do you think is necessary to perform a specific job in a desired manner?
Correct Answer Advice
Your Answer Administration


Multiple Choice Single Answer
Question In business communication you can put the message in writing as
Correct Answer Options a and b
Your Answer Letter


Multiple Choice Multiple Answer
Question The different kinds of listening are as follows
Correct Answer Discriminative listening , Evaluation listening , Emphatic listening
Your Answer Emphatic listening

Multiple Choice Single Answer
Question When we cross our legs or fold our arms across our chest while we talk, would indicate that
Correct Answer Closing off communication
Your Answer Closing off communication


Multiple Choice Multiple Answer
Question The thoughts and feelings conveyed can be
Correct Answer Positive , Negative
Your Answer Positive , Negative , Indirect


Multiple Choice Multiple Answer
Question Eye contact is very important in
Correct Answer Face to face communication
Your Answer Face to face communication


Multiple Choice Single Answer
Question Group members should be reminded in between about the
Correct Answer Time status
Your Answer Time status


Multiple Choice Multiple Answer
Question Rooms selected for meetings should be
Correct Answer Well ventilated , Quite , Adequate lighting
Your Answer Well ventilated , Quite , Adequate lighting


True/False
Question All manager of the organization should be involved in the meeting irrespective of whether they contribute to the meeting or not
Correct Answer False
Your Answer False


Multiple Choice Multiple Answer
Question Before starting any activity it becomes necessary to stop and think about
Correct Answer The objective , The alternatives , Cost involved
Your Answer Options a and b


True/False
Question Goals promote enthusiasm in an organization
Correct Answer True
Your Answer True


Multiple Choice Single Answer
Question Time Management
Correct Answer Using your time carefully using a good strategy
Your Answer Using your time carefully using a good strategy


True/False
Question Working away from home make it easier to focus on your job
Correct Answer True
Your Answer True


Multiple Choice Single Answer
Question Worrying about risk is truly the shortest route to
Correct Answer Ineffectiveness
Your Answer Effectiveness


Multiple Choice Multiple Answer
Question Sometimes stress can be
Correct Answer Positive prompter , Motivator
Your Answer Motivator


Multiple Choice Multiple Answer
Question In the alarm stage the body releases hormones which causes
Correct Answer Increase in heartbeat , Increase in perspiration , Slows digestion
Your Answer Increase in perspiration


Multiple Choice Multiple Answer
Question Some of the strategies to prevent stress from becoming distress are
Correct Answer Develop proper perspective , Work in areas of strength , Avoid rat race
Your Answer Develop proper perspective


True/False
Question Worrying about risk is the route to effectiveness
Correct Answer False
Your Answer True


True/False
Question The environment where people compete fiercely is called human race
Correct Answer False
Your Answer True


True/False
Question Sometimes one has to give up what is merely good in order to do what is best
Correct Answer True
Your Answer True


Multiple Choice Multiple Answer
Question The achievement of success is a process that
Correct Answer Takes time , Includes people , Requires hard work
Your Answer Takes time


Match The Following
Question Correct Answer Your Answer
You can usually learn another person's interest almost immediately if you are perspective perspective
There is nothing on earth more important than people people
Treating other people well and making them feel important is a part of being a positive thinker positive thinker
Few things can damage a friendship more quickly or more severely than when a person breaks trust trust
These are the forceful attempts to change another person's point of view. Arguments Arguments


Multiple Choice Multiple Answer
Question Element of communication would include
Correct Answer Channel , Message , Sender
Your Answer Channel , Message , Sender


True/False
Question Unjust assumption is a type of psychological barrier
Correct Answer True
Your Answer True


Multiple Choice Single Answer
Question Formal communication
Correct Answer It is the communication, which is official and has approval legal approval of the management
Your Answer Options b and c


True/False
Question Emphatic listening is the most practiced by managers
Correct Answer False
Your Answer True


Multiple Choice Single Answer
Question Report
Correct Answer All of the above
Your Answer All of the above


Multiple Choice Single Answer
Question Audit Report
Correct Answer It is a standardized statement verifying firms financial records
Your Answer It is a standardized statement verifying firms financial records


Multiple Choice Single Answer
Question B2C
Correct Answer Business to Consumer
Your Answer Business to Consumer


Multiple Choice Single Answer
Question Ectomorph
Correct Answer Thin, Youthful and tall
Your Answer Thin, Youthful and tall


Select The Blank
Question Every manager in a modern ________ tries to maintain ________ relations with his ________
Correct Answer information
Your Answer organization
Correct Answer business
Your Answer individual
Correct Answer individual
Your Answer business


Select The Blank
Question The Words and ________ that a communicator choose to deliver a message can make tremendous difference on how the message is ________
Correct Answer Channel
Your Answer Channel
Correct Answer received
Your Answer received


Select The Blank
Question ________ language complements ________ communication
Correct Answer Body
Your Answer Body
Correct Answer verbal
Your Answer facial


Select The Blank
Question The ________ is a proof of the ________ consent to the message communicated
Correct Answer signature
Your Answer signature
Correct Answer signatory's
Your Answer signatory's


Select The Blank
Question A key to ________ a successful meeting is to ________ it thoroughly.
Correct Answer conduct
Your Answer conduct
Correct Answer plan
Your Answer plan


Select The Blank
Question The understanding of the meeting should be sufficiently ________ that it can be ________ in short form for all other interested parties to see
Correct Answer precise
Your Answer detailed
Correct Answer summarized
Your Answer summarized


Select The Blank
Question The minutes help to hold participants to their ________ and turn their promises into ________.
Correct Answer responsibility
Your Answer responsibility
Correct Answer action
Your Answer action


Select The Blank
Question Vision is a view of the ________ circumstances and ________ prospects in relation to a bigger picture of life.
Correct Answer present
Your Answer present
Correct Answer future
Your Answer future


Select The Blank
Question People do not ________ that the way they spend their time is something they can ________.
Correct Answer realize
Your Answer realize
Correct Answer control
Your Answer control


Select The Blank
Question People who focus their attention primarily on ________ when interacting with others rarely build ________ lasting relationships.
Correct Answer themselves
Your Answer themselves
Correct Answer positive
Your Answer positive


Select The Blank
Question The best relationships are ones where both ________ are constantly ________ from one another.
Correct Answer parties
Your Answer parties
Correct Answer receiving
Your Answer receiving

at 5:36 AM 0 comments Links to this post  

Labels: Business Communication (Set VI)

Friday, May 8, 2009

Business Communication - 16

LIST OF ATTEMPTED QUESTIONS AND ANSWERS


Multiple Choice Single Answer
Question The greatest disadvantage of this method of presentation is that speaker may forget some points
Correct Answer Memorized presentation
Your Answer Memorized presentation


Multiple Choice Single Answer
Question The middle part of presentation contains
Correct Answer Main body is broken into points
Your Answer Statement of objective


Multiple Choice Single Answer
Question The most effective way of communication
Correct Answer Written
Your Answer Written


Select The Blank
Question ________ are the building blocks for success
Correct Answer Goals
Your Answer Goals


Multiple Choice Single Answer
Question Written communication is a
Correct Answer Non-Direct Communication
Your Answer Non-Direct Communication


True/False
Question One way communication informs the receiver whereas two way communication is an exchange of information
Correct Answer True
Your Answer True


Multiple Choice Single Answer
Question It is a statement which describes an opinion
Correct Answer Report
Your Answer Report


Multiple Choice Multiple Answer
Question The vision should be based on
Correct Answer Talents and dreams , Hopes and passion
Your Answer Talents and dreams , Hopes and passion


Multiple Choice Multiple Answer
Question This makes communication difficult
Correct Answer One party talks and the other listens , One party gets angry , One party keeps focus on themselves
Your Answer One party talks and the other listens , One party gets angry , One party keeps focus on themselves


Multiple Choice Single Answer
Question If bank is time then we receive how many dollars in terms of seconds in a day?
Correct Answer 86400
Your Answer 86400


Multiple Choice Single Answer
Question Facial muscle is an instrument of
Correct Answer Communication
Your Answer Gesture


Select The Blank
Question Goals organise the ideas that we have for our________
Correct Answer Future
Your Answer Future


Multiple Choice Single Answer
Question It can be used as legal record which may be used in the court of law
Correct Answer Written communication
Your Answer Written communication


True/False
Question Goals promote enthusiasm in an organisation
Correct Answer True
Your Answer True


Multiple Choice Single Answer
Question It gives a sense of accomplishment
Correct Answer Achievements
Your Answer Achievements


Multiple Choice Multiple Answer
Question What is B2C?
Correct Answer Business to consumer , It is an internet domain , It is useful for products and services when shopper's aim is convenience and buyer's aim need information about product features and prices
Your Answer Business to consumer , It is an internet domain , It is useful for products and services when shopper's aim is convenience and buyer's aim need information about product features and prices


Select The Blank
Question Goals help us to ________
Correct Answer Communicate
Your Answer Success


Multiple Choice Multiple Answer
Question What are linguistic/Cultural barriers ?
Correct Answer Difference in languages , Difference in Sikhs And Muslims culture
Your Answer Difference in languages , Difference in Sikhs And Muslims culture


Multiple Choice Single Answer
Question Most of what we experience emotionally is a result of the way we
Correct Answer Think
Your Answer React


Match The Following
Question Correct Answer Your Answer

Inward address Receivers address Receivers address

Head Address Senders Address Senders Address

Written Communication Non- Direct communication Non- Direct communication

Business letter legal evidence legal evidence

Outward Number Further reference Further reference

True/False
Question Thinking and planning ahead wastes time
Correct Answer False
Your Answer False


True/False
Question Visual aids are used to emphasize the most vital points of the presentation
Correct Answer True
Your Answer True


Multiple Choice Multiple Answer
Question Goals need to be
Correct Answer Planned , Evaluated , Identified
Your Answer Planned , Evaluated , Identified


Select The Blank
Question The missing step in Software lifecycle is Analysis,________,Coding and Implementation
Correct Answer Design
Your Answer Design


Select The Blank
Question Normally ________ address is written under the outward number.
Correct Answer Inside
Your Answer Inside


Match The Following
Question Correct Answer Your Answer

Memorandum Memo Memo

Proposals Invited Invited

Subject Objective of letter Objective of letter

Salutation greeting greeting

Post Script Post Scriptum Post Scriptum

True/False
Question Vision should be based on talents,dreams,hopes and passion.
Correct Answer True
Your Answer True


Multiple Choice Single Answer
Question It is normally written below the complimentary close in a letter
Correct Answer Signature
Your Answer Signature


Multiple Choice Single Answer
Question "Barrier of Allness" is
Correct Answer Attitude of the communicatee that he knows everything
Your Answer Snap reactions to communication


Select The Blank
Question The only way to avoid situations like unexpected delay is to ________
Correct Answer Plan
Your Answer Plan


Select The Blank
Question The communication process begins with ________ who transmits the message
Correct Answer Sender
Your Answer Sender


Select The Blank
Question Stress is called the mother of ________
Correct Answer Achievements
Your Answer Achievements


Select The Blank
Question ________ is formulated more carefully than oral communication.
Correct Answer Written
Your Answer Written


Multiple Choice Single Answer
Question Successful people realise the value of
Correct Answer Time Management
Your Answer Time Management


Multiple Choice Single Answer
Question It can be created by using templates or macros
Correct Answer Memorandum
Your Answer Memorandum


Multiple Choice Multiple Answer
Question Inside address contains
Correct Answer Name,address,tel no of the receiver of the letter , The address which is put on the envelope
Your Answer Name,address,tel no of the receiver of the letter , The address which is put on the envelope


Multiple Choice Multiple Answer
Question In less literal terms Vision is the ability to
Correct Answer Read between the lines , See opportunity
Your Answer See opportunity , See what is immediate


True/False
Question No visual aid should be kept on for too long
Correct Answer True
Your Answer False


Multiple Choice Single Answer
Question In a life span of 72 years , how much of average time is spent on working
Correct Answer One fifth
Your Answer One fifth


Multiple Choice Multiple Answer
Question A head bent low depending upon situation would mean
Correct Answer Modesty , Politeness , Diffidence
Your Answer Modesty , Politeness , Diffidence


Multiple Choice Multiple Answer
Question Report means
Correct Answer A document in which given problem is examined , An account or statement which describes an opinion
Your Answer A document in which given problem is examined , An account or statement which describes an opinion , Outcome of an observation


Select The Blank
Question The quality of our ________ with co-workers , seniors and subordinates is responsible for the success of any organisation.
Correct Answer Relationship
Your Answer Relationship


True/False
Question Policies and directives are compiled in policy manuals.
Correct Answer True
Your Answer True


Multiple Choice Multiple Answer
Question Taking advantage of others
Correct Answer Does no good in the long run , It is not a sign of good and positive relationship
Your Answer Does no good in the long run , It is not a sign of good and positive relationship


True/False
Question Advertising materials like leaflets,giveaways,labels are included in house journals.
Correct Answer False
Your Answer False


Multiple Choice Multiple Answer
Question Vision is a nebulous thing which is
Correct Answer hard to pin down , Hard to define , at times impractical
Your Answer hard to pin down , Hard to define , at times impractical

Multiple Choice Multiple Answer
Question What are macros?
Correct Answer It is a word processing feature , It formats the document
Your Answer It is a word processing feature , It formats the document

Business Communication -3

LIST OF ATTEMPTED QUESTIONS AND ANSWERS

Select the Blank
Question ________is the positive enthusiasm for making the work exciting and fun

Correct Answer Verve
Your Answer Attitude

Select the Blank
Question In the body of the message________ paragraph attracts the attention of the reader.
Correct Answer Opening
Your Answer Opening

True/False
Question All kinds of stress are negative

Correct Answer False
Your Answer False

Multiple Choice Single Answer
Question Barrier for written communication can be
Correct Answer Language
Your Answer Language

Multiple Choice Single Answer
Question The most effective way of communication
Correct Answer Written
Your Answer Written

Multiple Choice Single Answer
Question It can be used as legal record which may be used in the court of law
Correct Answer Written communication
Your Answer Written communication

Match The Following
Question Correct Answer Your Answer

Non- Direct communication Non- Direct communication

Business letter Written Communication legal evidence legal evidence

Outward Number Further reference Further reference

Inward address Receivers address Receivers address

Head Address Senders Address Senders Address

Multiple Choice Single Answer
Question Guidelines for the use of visual aid

Correct Answer Stick or pointer to be used to draw audience attention
Your Answer Stick or pointer to be used to draw audience attention

Match The Following
Question Correct Answer Your Answer

Subject Objective of letter Objective of letter

Salutation greeting greeting

Post Script Post Scriptum Post Scriptum

Memorandum Memo Memo

Proposals Invited Invited

Multiple Choice Multiple Answer
Question what are technical reports?
Correct Answer It differs from others in its subject matter, It is like the memorandum report , It is a highly specialized form of report 

Your Answer It differs from others in its subject matter; it is a
highly specialized form of report

Multiple Choice Multiple Answer
Question Report means
Correct Answer a document in which given problem is examined,  An account or statement which describes an opinion
Your Answer A document in which given problem is examined, Outcome of
an observation

Select The Blank
Question ________ is a driving force and continues even after the mission statement is achieved

Correct Answer  Vision
Your Answer     Vision

True/False
Question Relationships have to be mutually beneficial and healthy to both the parties.
Correct Answer True
Your Answer True

Select The Blank
Question The ________ enables the reader to know the objectives of the letter.

Correct Answer Subject
Your Answer Subject

Multiple Choice Multiple Answer
Question The different types of barriers that can come in the way of effective communication are
Correct Answer Physical , Cultural , Mechanical
Your Answer Physical , Mechanical

True/False
Question The complimentary close of a letter must agree in tone with salutation.
Correct Answer True
Your Answer True

Multiple Choice Single Answer
Question These are permanent records for business
Correct Answer Business letters
Your Answer Business letters

Select The Blank
Question In a letter________ consists of name and address of the person or organization to whom the letter is being sent to.
Correct Answer Inside address
Your Answer Inside address

Multiple Choice Single Answer
Question A successful employer is one who
Correct Answer Friendly and warm
Your Answer Friendly and warm

Multiple Choice Single Answer
Question It is very useful in collecting dues from customers
Correct Answer Business letters
Your Answer Business letters

Multiple Choice Single Answer
Question This number can be used in further correspondence for ready reference.
Correct Answer Outward
Your Answer Outward

True/False
Question Fat , round and soft body type would be endomorph
Correct Answer True
Your Answer True

True/False
Question Written communication is a two way process.
Correct Answer False
Multiple Choice Multiple Answer
Question Which of the following are physical barriers

Correct Answer Ignorance of media , Environmental stress , Subjective stress
Your Answer Ignorance of media , Difference in languages

Multiple Choice Single Answer
Question this consists of the name and address of the person to whom the letter is being sent.

Correct Answer Inside address
Your Answer Inside address

True/False
Question Memorandums cannot be structured in email system.
Correct Answer False
Your Answer False

Multiple Choice Single Answer
Question Every moment you waste in pre-occupation is a moment you steal from

Correct Answer Productivity
Your Answer Productivity

Multiple Choice Multiple Answer

Question What is progress report?

Correct Answer- It is a review of progress made on an activity, They may be formal or informal
Your Answer It is a review of progress made on an activity, They may be formal or informal

Multiple Choice Single Answer
Question "Barrier of Allness" is
Correct Answer Attitude of the communicatee that he knows everything
Your Answer Attitude of the communicatee that he knows everything

Multiple Choice Single Answer
Question Body of the letter consists of
Correct Answer Main message
Your Answer Main message

Multiple Choice Multiple Answer
Question Personal negative emotions which make it difficult to do our best are
Correct Answer Jealousy, Anger, Strife
Your Answer Jealousy, Anger

Multiple Choice Single Answer
Question Written communication is a
Correct Answer Non-Direct Communication
Your Answer Non-Direct Communication

Select The Blank
Question The ________ should indicate what is contained in a message in one glance itself.
Correct Answer Subject
Your Answer Subject

Multiple Choice Single Answer
Question Which statement applies to a "Message" ?
Correct Answer The reply sent by the communicatee
Your Answer The message received by the communicatee

True/False
Question Vision should be based on talents,dreams,hopes and passion.
Correct Answer True
Your Answer True

Multiple Choice Single Answer
Question Successful people realise the value of
Correct Answer Time Management
Your Answer Time Management

Multiple Choice Multiple Answer
Question Goals need to be
Correct Answer Planned , Evaluated , Identified
Your Answer Planned , Evaluated , Identified

Multiple Choice Single Answer
Question what is meant by "Snap Reactions"
Correct Answer Hurried interpretations about the message being communicated
Your Answer Hurried interpretations about the message being communicated

Multiple Choice Multiple Answer
Question Proposal is
Correct Answer A presentation for consideration of something , Appeals or bids for grants, donations etc
Your Answer A presentation for consideration of something , Appeals or
bids for grants, donations etc , It contains technical details

Select The Blank
Question A transparency should have________lines
Correct Answer 25-30
Your Answer 25-30

Multiple Choice Single Answer
Question Address means
Correct Answer How a person speaks to others
Your Answer The place where a person stays

True/False
Question One way communication informs the receiver whereas two way communications is an exchange of information

Correct Answer True
Your Answer True

Multiple Choice Multiple Answer
Question The various occasions of presentations are
Correct Answer Training session , Conference , Presenation of new
business plans
Your Answer Training session , Conference , Presenation of new business
plans

Select The Blank
Question The best relationship is one in which both the parties are constantly ________ from one another.
Correct Answer Receiving
Your Answer Receiving

Multiple Choice Multiple Answer
Question Information is
Correct Answer Gathered, Inferred, Heard
Your Answer Gathered, Heard

Multiple Choice Single Answer
Question Prescience means
Correct Answer Knowledge about the future
Your Answer Knowledge about the future

Business Communication - 19

LIST OF ATTEMPTED QUESTIONS AND ANSWERS

Multiple Choice Single Answer
Question A successful employer is one who
Correct Answer Friendly and warm
Your Answer Loads of experience

True/False
Question In face to face settings people are simultaneously senders and receivers of information
Correct Answer True
Your Answer True

Select The Blank
Question ________ conveys crucial message about power, status and concern for the person we meet
Correct Answer Handshake
Your Answer Gestures

Multiple Choice Single Answer
Question Written communication is a
Correct Answer Non-Direct Communication
Your Answer Non-Direct Communication

Multiple Choice Multiple Answer
Question In order to realise new things one should
Correct Answer Be willing to do new things, Look for ideas, Be observant
Your Answer Look for ideas , Be observant

Select The Blank
Question The ________ should indicate what is contained in a message in one glance itself.
Correct Answer Subject
Your Answer Subject

Select The Blank
Question Encoded ideas take the shape of ________
Correct Answer Message
Your Answer Message

Multiple Choice Single Answer
Question It sometimes bring out the best in people
Correct Answer Stress
Your Answer Stress

Multiple Choice Multiple Answer
Question Holding your head high would be sign of
Correct Answer Honour , Confidence
Your Answer Honour , Confidence , Self-respect

Multiple Choice Multiple Answer
Question Inside address contains
Correct Answer Name,address,tel no of the receiver of the letter , The address which is put on the envelope
Your Answer Name,address,tel no of the receiver of the letter , The address which is put on the envelope

Multiple Choice Single Answer
Question The most effective way of communication is
Correct Answer Written
Your Answer Written

True/False
Question Reports play a very important role in business organization especially for checking performance.
Correct Answer True
Your Answer True

Select The Blank
Question Some people tend to play with their lock of hair or pen when they are ________
Correct Answer Nervous
Your Answer Nervous

Multiple Choice Single Answer
Question It can be used as legal record which may be used in the court of law
Correct Answer Written communication
Your Answer Written communication

Multiple Choice Single Answer
Question This is like the warehouse in electronic market
Correct Answer Server
Your Answer Website

Multiple Choice Single Answer
Question People tend to procrastinate when they feel that the work is
Correct Answer Unimportant
Your Answer Unimportant

Multiple Choice Single Answer
Question What is a greeting to the receiver of the letter?
Correct Answer Salutation
Your Answer Salutation

Select The Blank
Question Stress is called the mother of ________
Correct Answer Achievements
Your Answer Strain

Multiple Choice Multiple Answer
Question Methods of presentation can be
Correct Answer Reading, Memorising presentation
Your Answer Memorising presentation, Extempore

Match The Following
Question Correct Answer Your Answer

Practical person He knows how to get what he wants He knows how to get what he wants

Philosopher He knows what people ought to want He knows what people ought to want

Goals It promotes enthusiasm in the organization It takes about one to five years to accomplish

Unsuccessul They confuse activity to output They confuse activity to output

True/False
Question The inside address of the letter and the address on the envelope are different.
Correct Answer False
Your Answer False

Select The Blank
Question Once the vision is identified it has to be illustrated with a concrete goal called ________
Correct Answer Mission
Your Answer Mission

Multiple Choice Single Answer
Question Barrier for written communication can be
Correct Answer Language
Your Answer Language

Multiple Choice Multiple Answer
Question People who do not have the it vision try to tell that your vision is
Correct Answer Impossible, Not achievable
Your Answer Impossible, Not achievable

Multiple Choice Multiple Answer
Question House journals
Correct Answer It's a private circulation in the organization , It contains details regarding achievements of staff , It contains details about achievement of company's future projects etc
Your Answer It's a private circulation in the organization , It contains details regarding achievements of staff , It is an in-house magazine

Select The Blank
Question Outline of the presentation should be given in the ________ of the presentation
Correct Answer Beginning
Your Answer Beginning

Select The Blank
Question Vision is________
Correct Answer Acquired
Your Answer Acquired

Multiple Choice Single Answer
Question Written communication is a
Correct Answer Non-direct communication
Your Answer Non-direct communication

Multiple Choice Single Answer
Question Memorandums are usually initiated by

Correct Answer Writer
Your Answer Company head

True/False
Question There will be confusion and discomfort if speech and gestures are properly coordinated
Correct Answer False
Your Answer False

Multiple Choice Multiple Answer
Question Elements of communication process are
Correct Answer Channel, Decoding, Communicator
Your Answer Channel , Decoding , Communicator

True/False
Question Successful people employ a strategy of priorities to manage their time
Correct Answer True
Your Answer True

Multiple Choice Single Answer
Question The most effective way of communication
Correct Answer Written
Your Answer Written

Multiple Choice Single Answer
Question A person tries to focus his time and energy on things that give him the maximum
Correct Answer Returns
Your Answer Satisfaction

Select The Blank
Question Right thinking creates a foundation for ________
Correct Answer Success
Your Answer Success

True/False
Question Delegation is the special ability to recognise your own special abilities and limitations
Correct Answer False
Your Answer False

Match The Following
Question Correct Answer Your Answer

People The average executive spends 3/4 day dealing with them It makes or breaks us

Learned It is the ability that allows a person to develop good relations
Advancing at the expense of others is not fruitful in the long run

Mutually beneficial Relationships are positive and healthy due to this The average executive spends 3/4 day dealing with them

True/False
Question WWW is an electronic brochure for an organisation.
Correct Answer True
Your Answer True

Multiple Choice Multiple Answer
Question Outward number is
Correct Answer Specific number for the letters that are sent , Specific number used on letters for further reference
Your Answer Specific number for the letters that are sent , Specific number used on letters for further reference

Multiple Choice Single Answer
Question One should look at the present with the eye towards
Correct Answer Future
Your Answer Time

Multiple Choice Multiple Answer
Question Discussion is defined as
Correct Answer The interchange of ideas with a goal of finding the best solution to the problem , This is positive and healthy
Your Answer The interchange of ideas with a goal of finding the best
solution to the problem , This is positive and healthy

Multiple Choice Single Answer
Question Prescience means
Correct Answer Knowledge about the future
Your Answer Knowledge about the future

True/False
Question One year of our life is lost searching things
Correct Answer True
Your Answer True

Multiple Choice Multiple Answer
Question Credibility loss is
Correct Answer Friendship loss , Destroys business relationships ,Opportunities lost
Your Answer Destroys business relationships , Opportunities lost

Select The Blank
Question The ________ enables the reader to know the objectives of the letter.
Correct Answer Subject
Your Answer Subject

Multiple Choice Multiple Answer
Question Physiological noise is in the form of
Correct Answer Hearing disorders , Illness
Your Answer Illness , Egotism

True/False
Question In a Negotiation both the parties have pre-determined goals
Correct Answer True
Your Answer True

Business Communication -2

LIST OF ATTEMPTED QUESTIONS AND ANSWERS


Match The Following
Question Correct Answer Your Answer

Practical person He knows how to get what he wants He knows how to get what he wants

Successful people realize the value of Time Management

Philosopher He knows what people ought to want He knows what people ought to want

Goals It promotes enthusiasm in the organization It takes about one to five years to accomplish

Unsuccessful They confuse activity to output They confuse activity to output

Multiple Choice Single Answer
Question The most effective way of communication
Correct Answer Written
Your Answer Written

Multiple Choice Single Answer
Question It can be used as legal record which may be used in the court of law
Correct Answer Written communication
Your Answer Written communication

Multiple Choice Single Answer
Question Barrier for written communication can be
Correct Answer Language
Your Answer Language

Multiple Choice Single Answer
Question These are permanent records for business
Correct Answer Business letters
Your Answer Business letters

Multiple Choice Single Answer
Question It is very useful in collecting dues from customers
Correct Answer Business letters
Your Answer Business letters

Multiple Choice Single Answer
Question This number can be used in further correspondence for ready reference.
Correct Answer Outward
Your Answer Outward

Multiple Choice Multiple Answer
Question The Head address includes
Correct Answer Tel no. , Name of organization
Your Answer Tel no. , Name of organization

Match The Following
Question Correct Answer Your Answer
Subject Objective of letter Objective of letter
Salutation greeting greeting
Post Script Post Scriptum Post Scriptum
Memorandum Memo Memo
Proposals Invited Invited

Match The Following
Question Correct Answer Your Answer
Letter Written Written
Record Kept Kept
Notice Issued Issued
Written Communication One – way process One – way process
Website World Wide Web World Wide Web World Wide Web World Wide Web World Wide Web World Wide Web

Multiple Choice Single Answer
Question Communication is an art of
Correct Answer Imparting information
Your Answer Imparting information

Multiple Choice Single Answer
Question Various body movements supplement it
Correct Answer Talking
Your Answer Talking

Multiple Choice Multiple Answer
Question The different kinds of formal communications are
Correct Answer Downward , Upward , Horizontal
Your Answer Downward , Upward , Horizontal

Multiple Choice Multiple Answer
Question Some of the functions of informal communication are
Correct Answer Supplementing , Contradicting , Confirming
Your Answer Supplementing , Contradicting , Confirming
Multiple Choice Single Answer
Question When we cross our legs or fold our arms across our chest while we talk, would indicate that
Correct Answer Closing off communication
Your Answer Closing off communication

Multiple Choice Multiple Answer
Question A head bent low depending on situation would mean
Correct Answer Modesty , Politeness , Diffidence
Your Answer Modesty , Politeness , Diffidence

Multiple Choice Single Answer
Question If a group decision is required in a meeting then the conclusion will be
Correct Answer Group vote
Your Answer Group vote

Multiple Choice Multiple Answer
Question A person without vision sees
Correct Answer what is immediate , what is convenient
Your Answer what is immediate , what is convenient , has foresight

True/False
Question The successful person is one who knows how to get what he wants
Correct Answer False
Your Answer True

True/False
Question Delegation is the special ability to recognize your won special ability and limitations
Correct Answer False
Your Answer False

Multiple Choice Multiple Answer
Question Some of the strategies to prevent stress from becoming distress are
Correct Answer Develop proper perspective , Work in areas of strength , Avoid rat race
Your Answer Develop proper perspective , Work in areas of strength , Avoid rat race

True/False
Question Everybody experiences stress sometime or the other
Correct Answer True
Your Answer True

True/False
Question All types of people react similarly to stress
Correct Answer False
Your Answer False

True/False
Question In the resistance stage your body repairs any damage caused by stress
Correct Answer True
Your Answer True

True/False
Question In the alarm stage your body prepares for the stressor and prepares to fight or flight
Correct Answer True
Your Answer True

True/False
Question Stress most often results from the way you think about the things you are doing and that are happening to you
Correct Answer True
Your Answer True

Multiple Choice Single Answer
Question This always makes communication harder not easier
Correct Answer Getting angry
Your Answer Getting angry

Multiple Choice Multiple Answer
Question A person tend to break another persons trust when
Correct Answer The person is inconsistent , When his words and actions do not match , When he loses credibility
Your Answer The person is inconsistent , When his words and actions do not match

Multiple Choice Multiple Answer
Question The beginning of the presentation would contain
Correct Answer Introductory remarks , Reason for presentation
Your Answer Introductory remarks , Summary , Reason for presentation

Multiple Choice Single Answer
Question Agreement
Correct Answer All of above
Your Answer All of above

True/False
Question The speaker need not explain the visual aid to the audience
Correct Answer False
Your Answer False

Multiple Choice Multiple Answer
Question Communication is the art of transmitting
Correct Answer Information , Ideas , Attitudes
Your Answer Information

Multiple Choice Single Answer
Question Receiver
Correct Answer Person who notices and interprets the message
Your Answer Person who notices and interprets the message

Multiple Choice Single Answer
Question Public relation is maintained within the organization by printing
Correct Answer House journals
Your Answer House journals

Multiple Choice Single Answer
Question Outward Number
Correct Answer Options b and c
Your Answer Specific number used on letters for further reference

Multiple Choice Single Answer
Question Subject
Correct Answer This conveys the objectives of the letter at a glance
Your Answer This conveys the objectives of the letter at a glance

Multiple Choice Multiple Answer
Question The language used in the minutes should not be
Correct Answer In abbreviation , Technical
Your Answer In abbreviation , Technical

Select The Blank
Question Now a days ________ is always a ________ process involving transmission and reaction
Correct Answer communication
Your Answer communication
Correct Answer two way
Your Answer two way

Select The Blank
Question Another advantage of ________ communication is the control it gives the ________.
Correct Answer face-to-face
Your Answer face-to-face
Correct Answer speaker
Your Answer speaker

Select The Blank
Question ________ listener pays attention not only to the ________ meaning of the words but tries to probe the feeling and emotions of the speaker.
Correct Answer Emphatic
Your Answer Emphatic
Correct Answer surface
Your Answer surface

Select The Blank
Question ________ is the index of the ________
Correct Answer Face
Your Answer Face
Correct Answer heart
Your Answer heart

Select The Blank
Question By invited it means that the awarding ________ announces to interested parties that it will make an award and it is soliciting ________.
Correct Answer organization
Your Answer proposal
Correct Answer proposal
Your Answer

Select The Blank
Question A ________ should dare to do what he has decided to do and do it with ________ and pride
Correct Answer manager
Your Answer manager
Correct Answer confidence
Your Answer confidence

Select The Blank
Question You cannot ________ your dream and keep all your ________ open
Correct Answer pursue
Your Answer pursue
Correct Answer options
Your Answer options

Select The Blank
Question When you work in ________ of time, it builds momentum and you are able to accomplish more work in a ________ period of time.
Correct Answer blocks
Your Answer blocks
Correct Answer shorter
Your Answer shorter

Select The Blank
Question In a relationship it is better to build bridges of ________ and not higher barriers of ________.
Correct Answer understanding
Your Answer understanding
Correct Answer misunderstanding
Your Answer misunderstanding

Select The Blank
Question The ________ of a person to achieve his goals and to carry out his vision is largely ________ on the people around him.
Correct Answer ability
Your Answer ability
Correct Answer dependent
Your Answer dependent

True/False
Question Rivalry is one of the major reasons that discourage horizontal communication
Correct Answer True
Your Answer True

at 2:52 AM 0 comments Links to this post  

Business Communication - 11

LIST OF ATTEMPTED QUESTIONS AND ANSWERS



Multiple Choice Single Answer
Question
Written communication is a
Correct Answer
Non-Direct Communication
Your Answer
Non-Direct Communication

Multiple Choice Single Answer
Question
The most effective way of communication
Correct Answer
Written
Your Answer
Visual

Multiple Choice Single Answer
Question
It can be used as legal record which may be used in the court of law
Correct Answer
Written communication
Your Answer
Written communication

Multiple Choice Single Answer
Question
Barrier for written communication can be
Correct Answer
Language
Your Answer
Language

Multiple Choice Single Answer
Question
These are permanent records for business
Correct Answer
Business letters
Your Answer
Business letters

Multiple Choice Single Answer
Question
It is very useful in collecting dues from customers
Correct Answer
Business letters
Your Answer
Business letters

Multiple Choice Single Answer
Question
This number can be used in further correspondence for ready reference.
Correct Answer
Outward
Your Answer
Outward

Multiple Choice Single Answer
Question
This consists of the name and address of the person to whom the letter is being sent.
Correct Answer
Inside address
Your Answer
Inside address

Multiple Choice Single Answer
Question
Objectives of the letter can be known in one glance by reading the
Correct Answer
Subject
Your Answer
Subject

Multiple Choice Single Answer
Question
Modern psychology personality mean
Correct Answer
The dynamic organization with in the individual of those psycho-physical systems that determine his unique adjustment to his environment.
Your Answer
The dynamic organization with in the individual of those psycho-physical systems that determine his unique adjustment to his environment.

Multiple Choice Single Answer
Question
Accommodating style may prove useful when
Correct Answer
Main training harmony and avoiding disruption is important in the situation
Your Answer
Main training harmony and avoiding disruption is important in the situation

Match The Following
Question
Correct Answer
Your Answer
Compromising style refers to behaviorsAt an intermediate level of cooperativeness
At an intermediate level of cooperativeness
Compromise achieves moderate but only
Partial satisfaction for each party
Partial satisfaction for each party
Avoiding refers toUnassertive and uncooperative behavior
Unassertive and uncooperative behavior
Person uses avoiding style
To stay away from conflict
To stay away from conflict
A negotiation situation is one in which the individuals areCommitted to peaceful means of resolving their dispute.
Committed to peaceful means of resolving their dispute.

Match the Following
Question
Correct Answer
Your Answer
ConflictDisagreement
Goals
Incompatible
Goals
Disagreement
Intra personal
Within an individuals
Within an individuals
Inter personal
Between individuals
Between individuals
Intra group
Among members
Among members

True/False
Question
Individual resistance to change reflects personality traits of employees.
Correct Answer
True
Your Answer
False

True/False
Question
In change process employee participation should be avoided.
Correct Answer
False
Your Answer
False

Multiple Choice Single Answer
Question
In the counter shock phase the defensive mechanism become
Correct Answer
Active
Your Answer
Active

Multiple Choice Single Answer
Question
Stress is non specific response of the body to
Correct Answer
Stimulations
Your Answer
Stimulations

True/False
Question
The Key to deal with hyper stress his in good planning
Correct Answer
True
Your Answer
True

True/False
Question
A strange culture is better able to learn from it’s past.
Correct Answer
True
Your Answer
True

Multiple Choice Single Answer
Question
Autocratic leader centralizes power
Correct Answer
In theme
Your Answer
In theme

Multiple Choice Single Answer
Question
It is important for a manager to study the human behaviors’ within the context of an
Correct Answer
Organization
Your Answer
Organization

True/False
Question
Leadership is one form of clominaxe in which the followers more or less willingly accept direction and control by anther person
Correct Answer
True
Your Answer
True

Multiple Choice Single Answer
Question
Hawthorne studies points out the need for
Correct Answer
Recognition
Your Answer
Recognition

Select The Blank
Question
Perception includes all those ________ by which an ________ receives information about his environment
Correct Answer
processess
Your Answer
processess
Correct Answer
individual
Your Answer
individual

Select The Blank
Question
Employee’s initial ________ to the organization is determined largely by their individual ________
Correct Answer
commitment
Your Answer
commitment
Correct Answer
characteristic
Your Answer
characteristic

Select The Blank
Question
Every organization is a ________ system because its members come from the ________.
Correct Answer
social
Your Answer
social
Correct Answer
society
Your Answer
society

Select The Blank
Question
Hygiene factors are ________ for ________
Correct Answer
necessary
Your Answer
necessary
Correct Answer
Performance
Your Answer
Performance

Select The Blank
Question
________ are forced to introduce change in response to ________ pressure.
Correct Answer
Organizations
Your Answer
Organizations
Correct Answer
environmental
Your Answer
environmental

Select The Blank
Question
People fear ________ unemployment, reduced work hour, demotion, reduced change and reduced incentives and ________ change.
Correct Answer
technological
Your Answer
growing
Correct Answer
resist
Your Answer
technological

Multiple Choice Single Answer
Question
Group members should have a
Correct Answer
Common objective
Your Answer
Common objective

True/False
Question
Morale is static phenomenon
Correct Answer
False
Your Answer
False

True/False
Question
Good HR practices can enhance morale in the organization
Correct Answer
True
Your Answer
True

Multiple Choice Single Answer
Question
Task oriented roles include
Correct Answer
Seeking information or opinions
Your Answer
Seeking information or opinions

Select The Blank
Question
Cross- functional teams bring together the ________ and skills of people from ________ work areas.
Correct Answer
knowledge
Your Answer
knowledge
Correct Answer
various
Your Answer
various

True/False
Question
The same message received when you are angry or depressed is often interpreted differently when you are happy
Correct Answer
True
Your Answer
True

Multiple Choice Multiple Answer
Question
Organizational objectives can be achieved by
Correct Answer
Group work , Division of labour , Hierarchy of authority
Your Answer
Group work

Multiple Choice Multiple Answer
Question
OB applies
Correct Answer
Psychological Knowledge gained about individuals and groups , Sociological knowledge in studying the effect of structure on individual behavior
Your Answer
Psychological Knowledge gained about individuals and groups , Sociological knowledge in studying the effect of structure on individual behavior

Multiple Choice Multiple Answer
Question
In spite of many similarities, every person has
Correct Answer
Different perception , Different quality of intelligence , Different ways of behavior
Your Answer
Different perception , Different quality of intelligence , Different ways of behavior

Multiple Choice Multiple Answer
Question
Small Rest Pauses
Correct Answer
Refreshes a person psychologically , Refreshes a person physiologically , Increases output
Your Answer
Refreshes a person psychologically , Refreshes a person physiologically , Increases output

Multiple Choice Multiple Answer
Question
Theories of leadership
Correct Answer
Trait theory , Fiedler’s theory , Life cycle theory
Your Answer
Trait theory , Fiedler’s theory , Life cycle theory

Multiple Choice Multiple Answer
Question
For every change there are
Correct Answer
Certain forces (some in favour of the change ) , Certain forces against the change , People who makes changes
Your Answer
Certain forces (some in favour of the change ) , Certain forces against the change

Multiple Choice Multiple Answer
Question
Manager need to identify the discrepancies while deciding need for change
Correct Answer
What is , What should be , Who and how to be done
Your Answer
What is , What should be

Multiple Choice Multiple Answer
Question
Factors forming culture of an organization
Correct Answer
Organizational rituals and ceremonies , Norms that are shared by the teams , Language commonly used by employees
Your Answer
Organizational rituals and ceremonies , Norms that are shared by the teams

Multiple Choice Multiple Answer
Question
Communication can be
Correct Answer
vertical , horizontal , diagonal
Your Answer
vertical , horizontal , diagonal

Select The Blank
Question
________ communication refers to communication between managers and workers located in ________ functional divisions
Correct Answer
Diagonal
Your Answer
Diagonal
Correct Answer
different
Your Answer
different

Multiple Choice Multiple Answer
Question
Some behavioral symptoms of stress are
Correct Answer
High blood pressure , Bowel irritation , Back ache
Your Answer
Bowel irritation , Biting nails

Multiple Choice Multiple Answer
Question
Alarm reaction
Correct Answer
Initial , Shock phase , Resistance is lowered
Your Answer
Initial , Shock phase , Resistance is lowered

at 2:49 AM 0 comments Links to this post  

Business Communication - 10

LIST OF ATTEMPTED QUESTIONS AND ANSWERS

Multiple Choice Multiple Answer
Question
What is B2C?
Correct Answer
Business to consumer , It is an internet domain , It is useful for products and services when shopper's aim is convenience and buyer's aim need information about product features and prices
Your Answer
Business to consumer , It is an internet domain , It is useful for products and services when shopper's aim is convenience and buyer's aim need information about product features and prices

Select The Blank
Question
In the body of the message________ paragraph attracts the attention of the reader.
Correct Answer
Opening
Your Answer
Opening

Multiple Choice Multiple Answer
Question
Objectives of Communication are
Correct Answer
Information , Motivation , Education
Your Answer
Information , Motivation , Education

Multiple Choice Single Answer
Question
It is the most important part of any letter
Correct Answer
Body
Your Answer
Body

Multiple Choice Single Answer
Question
The most effective way of communication
Correct Answer
Written
Your Answer
All of above

True/False
Question
Snap reaction is a type of physical barrier
Correct Answer
False
Your Answer
False


Multiple Choice Multiple Answer
Question
Treat everyone as important and
Correct Answer
Do not underestimate them , Understand them
Your Answer
Do not underestimate them , Understand them , Complain about them

Multiple Choice Single Answer
Question
It can be used as legal record which may be used in the court of law
Correct Answer
Written communication
Your Answer
Written communication

True/False
Question
House journals are a type of oral communication.
Correct Answer
False
Your Answer
False

True/False
Question
Poor eyes limit your deeds.
Correct Answer
False
Your Answer
False

Match The Following
Question
Correct Answer
Your Answer
Inward addressReceivers address
Receivers address
Head Address
Senders Address
Senders Address
Written Communication
Non- Direct communication
legal evidence
Business letter
legal evidence
Non- Direct communication
Outward Number
Further reference
Further reference

True/False
Question
Memorandums cannot be structured in email system.
Correct Answer
False
Your Answer
False

True/False
Question
Visual aids are used to emphasize the most vital points of the presentation
Correct Answer
True
Your Answer
True

Select The Blank
Question
________ is an example of psychological noise
Correct Answer
Egotism
Your Answer
Illness

True/False
Question
Management can function smoothly without Communication
Correct Answer
False
Your Answer
False

True/False
Question
By trying to identify potential problems at the onset, it becomes possible to prevent many more in near future
Correct Answer
True
Your Answer
True

Multiple Choice Multiple Answer
Question
The various occasions of presentations are
Correct Answer
Training session , Conference , Presenation of new business plans
Your Answer
Training session , Conference , Presenation of new business plans
Select The Blank
Question
________ means that the future must be seen and communicated to the team
Correct Answer
Vision
Your Answer
Vision

Multiple Choice Single Answer
Question
What should be the place of inside address in the layout of the letter?
Correct Answer
Below the outward number
Your Answer
Below the outward number

Multiple Choice Single Answer
Question
The beginning of a presentation has
Correct Answer
Outline of the presentation
Your Answer
Main body of presentation is broken into points

Multiple Choice Multiple Answer
Question
Resting your forearm on the table gives the impression of being
Correct Answer
Distressed , Uninterested , Indifferent
Your Answer
Distressed , Uninterested , Indifferent
Multiple Choice Single Answer
Question
Barrier for written communication can be
Correct Answer
Language
Your Answer
Language

Select The Blank
Question
A transparency should have________lines
Correct Answer
25-30
Your Answer
25-30



Match The Following
Question
Correct Answer
Your Answer
Motivationand communication are two sides of the same coin
and communication are two sides of the same coin
Physical noise
The external sounds that distract the comunicator
The external sounds that distract the comunicator
Noise
One of the greatest sources of communication failure
One of the greatest sources of communication failure
Relational Message
It indicates how sender and receiver feel about each other
helps to complete the communication cycle


Multiple Choice Single Answer
Question
It is very useful in collecting dues from customers
Correct Answer
Business letters
Your Answer
Business letters

Multiple Choice Single Answer
Question
This number can be used in further correspondence for ready reference.
Correct Answer
Outward
Your Answer
Outward

Select The Blank
Question
Normally ________ address is written under the outward number.
Correct Answer
Inside
Your Answer
Inside
Select The Blank
Question
Whatever we feel deep within ourselves is immediately reflected in the ________
Correct Answer
Face
Your Answer
Face

Multiple Choice Single Answer
Question
A high score in Commitment to Continuous Self-Development indicates
Correct Answer
You are open to learning
Your Answer
You are analytical

Select The Blank
Question
Examples of environmental stress is ________
Correct Answer
Humidity
Your Answer
Humidity
True/False
Question
Manager communicates the vision of the company to his team mates
Correct Answer
True
Your Answer
True
Select The Blank
Question
The ________ number is essential to make entry in the register.
Correct Answer
Outward
Your Answer
Outward

Multiple Choice Multiple Answer
Question
What is B2B?
Correct Answer
Activities conducted on this are higher than B2C by 15-20 times , It is business to business , It is an internet domain
Your Answer
Activities conducted on this are higher than B2C by 15-20 times , It is business to business , It is an internet domain

Select The Blank
Question
Due to effective ________ the manager comes to know the hidden ability of his subordinates
Correct Answer
Communication
Your Answer
Communication

True/False
Question
Telesales is generating and qualifying new leads for closure by another sales channel.
Correct Answer
False
Your Answer
False

Multiple Choice Single Answer
Question
It makes communication easier
Correct Answer
Being friendly
Your Answer
Being friendly

Multiple Choice Single Answer
Question
Getting rid of non-essential task is one of the keys to
Correct Answer
Effective time management
Your Answer
Effective time management
Multiple Choice Multiple Answer
Question
The areas which help you to develop a mindset are
Correct Answer
Crystallize thinking , Develop sincere desire , Confidence
Your Answer
Crystallize thinking , Develop sincere desire , Confidence
Multiple Choice Single Answer
Question
An affective tool of motivation is
Correct Answer
Communication
Your Answer
Communication

Multiple Choice Single Answer
Question
Written communication is a
Correct Answer
Non-Direct Communication
Your Answer
Direct Communication

Multiple Choice Single Answer
Question
If a person taps his feet/foot it would mean
Correct Answer
Impatience
Your Answer
Impatience

Multiple Choice Single Answer
Question
Memorandums are usually initiated by
Correct Answer
Writer
Your Answer
Company head

Select The Blank
Question
________ are the greatest time waster for executives
Correct Answer
Interruptions
Your Answer
Interruptions

Multiple Choice Multiple Answer
Question
One is not able to time due to
Correct Answer
Lack of discipline , Negative attitude
Your Answer
Lack of motivation , Lack of discipline , Negative attitude
Multiple Choice Multiple Answer
Question
What is an attitude of Allness ?
Correct Answer
Sophisticated role , Snap reactions , Fear
Your Answer
Sophisticated role , Snap reactions , Fear

Multiple Choice Single Answer
Question
Message in a communication should be
Correct Answer
Brief
Your Answer
Brief

Multiple Choice Single Answer
Question
Prescience means
Correct Answer
Knowledge about the future
Your Answer
Knowledge of events within the company