Business Communication -2

LIST OF ATTEMPTED QUESTIONS AND ANSWERS


Match The Following
Question Correct Answer Your Answer

Practical person He knows how to get what he wants He knows how to get what he wants

Successful people realize the value of Time Management

Philosopher He knows what people ought to want He knows what people ought to want

Goals It promotes enthusiasm in the organization It takes about one to five years to accomplish

Unsuccessful They confuse activity to output They confuse activity to output

Multiple Choice Single Answer
Question The most effective way of communication
Correct Answer Written
Your Answer Written

Multiple Choice Single Answer
Question It can be used as legal record which may be used in the court of law
Correct Answer Written communication
Your Answer Written communication

Multiple Choice Single Answer
Question Barrier for written communication can be
Correct Answer Language
Your Answer Language

Multiple Choice Single Answer
Question These are permanent records for business
Correct Answer Business letters
Your Answer Business letters

Multiple Choice Single Answer
Question It is very useful in collecting dues from customers
Correct Answer Business letters
Your Answer Business letters

Multiple Choice Single Answer
Question This number can be used in further correspondence for ready reference.
Correct Answer Outward
Your Answer Outward

Multiple Choice Multiple Answer
Question The Head address includes
Correct Answer Tel no. , Name of organization
Your Answer Tel no. , Name of organization

Match The Following
Question Correct Answer Your Answer
Subject Objective of letter Objective of letter
Salutation greeting greeting
Post Script Post Scriptum Post Scriptum
Memorandum Memo Memo
Proposals Invited Invited

Match The Following
Question Correct Answer Your Answer
Letter Written Written
Record Kept Kept
Notice Issued Issued
Written Communication One – way process One – way process
Website World Wide Web World Wide Web World Wide Web World Wide Web World Wide Web World Wide Web

Multiple Choice Single Answer
Question Communication is an art of
Correct Answer Imparting information
Your Answer Imparting information

Multiple Choice Single Answer
Question Various body movements supplement it
Correct Answer Talking
Your Answer Talking

Multiple Choice Multiple Answer
Question The different kinds of formal communications are
Correct Answer Downward , Upward , Horizontal
Your Answer Downward , Upward , Horizontal

Multiple Choice Multiple Answer
Question Some of the functions of informal communication are
Correct Answer Supplementing , Contradicting , Confirming
Your Answer Supplementing , Contradicting , Confirming
Multiple Choice Single Answer
Question When we cross our legs or fold our arms across our chest while we talk, would indicate that
Correct Answer Closing off communication
Your Answer Closing off communication

Multiple Choice Multiple Answer
Question A head bent low depending on situation would mean
Correct Answer Modesty , Politeness , Diffidence
Your Answer Modesty , Politeness , Diffidence

Multiple Choice Single Answer
Question If a group decision is required in a meeting then the conclusion will be
Correct Answer Group vote
Your Answer Group vote

Multiple Choice Multiple Answer
Question A person without vision sees
Correct Answer what is immediate , what is convenient
Your Answer what is immediate , what is convenient , has foresight

True/False
Question The successful person is one who knows how to get what he wants
Correct Answer False
Your Answer True

True/False
Question Delegation is the special ability to recognize your won special ability and limitations
Correct Answer False
Your Answer False

Multiple Choice Multiple Answer
Question Some of the strategies to prevent stress from becoming distress are
Correct Answer Develop proper perspective , Work in areas of strength , Avoid rat race
Your Answer Develop proper perspective , Work in areas of strength , Avoid rat race

True/False
Question Everybody experiences stress sometime or the other
Correct Answer True
Your Answer True

True/False
Question All types of people react similarly to stress
Correct Answer False
Your Answer False

True/False
Question In the resistance stage your body repairs any damage caused by stress
Correct Answer True
Your Answer True

True/False
Question In the alarm stage your body prepares for the stressor and prepares to fight or flight
Correct Answer True
Your Answer True

True/False
Question Stress most often results from the way you think about the things you are doing and that are happening to you
Correct Answer True
Your Answer True

Multiple Choice Single Answer
Question This always makes communication harder not easier
Correct Answer Getting angry
Your Answer Getting angry

Multiple Choice Multiple Answer
Question A person tend to break another persons trust when
Correct Answer The person is inconsistent , When his words and actions do not match , When he loses credibility
Your Answer The person is inconsistent , When his words and actions do not match

Multiple Choice Multiple Answer
Question The beginning of the presentation would contain
Correct Answer Introductory remarks , Reason for presentation
Your Answer Introductory remarks , Summary , Reason for presentation

Multiple Choice Single Answer
Question Agreement
Correct Answer All of above
Your Answer All of above

True/False
Question The speaker need not explain the visual aid to the audience
Correct Answer False
Your Answer False

Multiple Choice Multiple Answer
Question Communication is the art of transmitting
Correct Answer Information , Ideas , Attitudes
Your Answer Information

Multiple Choice Single Answer
Question Receiver
Correct Answer Person who notices and interprets the message
Your Answer Person who notices and interprets the message

Multiple Choice Single Answer
Question Public relation is maintained within the organization by printing
Correct Answer House journals
Your Answer House journals

Multiple Choice Single Answer
Question Outward Number
Correct Answer Options b and c
Your Answer Specific number used on letters for further reference

Multiple Choice Single Answer
Question Subject
Correct Answer This conveys the objectives of the letter at a glance
Your Answer This conveys the objectives of the letter at a glance

Multiple Choice Multiple Answer
Question The language used in the minutes should not be
Correct Answer In abbreviation , Technical
Your Answer In abbreviation , Technical

Select The Blank
Question Now a days ________ is always a ________ process involving transmission and reaction
Correct Answer communication
Your Answer communication
Correct Answer two way
Your Answer two way

Select The Blank
Question Another advantage of ________ communication is the control it gives the ________.
Correct Answer face-to-face
Your Answer face-to-face
Correct Answer speaker
Your Answer speaker

Select The Blank
Question ________ listener pays attention not only to the ________ meaning of the words but tries to probe the feeling and emotions of the speaker.
Correct Answer Emphatic
Your Answer Emphatic
Correct Answer surface
Your Answer surface

Select The Blank
Question ________ is the index of the ________
Correct Answer Face
Your Answer Face
Correct Answer heart
Your Answer heart

Select The Blank
Question By invited it means that the awarding ________ announces to interested parties that it will make an award and it is soliciting ________.
Correct Answer organization
Your Answer proposal
Correct Answer proposal
Your Answer

Select The Blank
Question A ________ should dare to do what he has decided to do and do it with ________ and pride
Correct Answer manager
Your Answer manager
Correct Answer confidence
Your Answer confidence

Select The Blank
Question You cannot ________ your dream and keep all your ________ open
Correct Answer pursue
Your Answer pursue
Correct Answer options
Your Answer options

Select The Blank
Question When you work in ________ of time, it builds momentum and you are able to accomplish more work in a ________ period of time.
Correct Answer blocks
Your Answer blocks
Correct Answer shorter
Your Answer shorter

Select The Blank
Question In a relationship it is better to build bridges of ________ and not higher barriers of ________.
Correct Answer understanding
Your Answer understanding
Correct Answer misunderstanding
Your Answer misunderstanding

Select The Blank
Question The ________ of a person to achieve his goals and to carry out his vision is largely ________ on the people around him.
Correct Answer ability
Your Answer ability
Correct Answer dependent
Your Answer dependent

True/False
Question Rivalry is one of the major reasons that discourage horizontal communication
Correct Answer True
Your Answer True

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Business Communication - 11

LIST OF ATTEMPTED QUESTIONS AND ANSWERS



Multiple Choice Single Answer
Question
Written communication is a
Correct Answer
Non-Direct Communication
Your Answer
Non-Direct Communication

Multiple Choice Single Answer
Question
The most effective way of communication
Correct Answer
Written
Your Answer
Visual

Multiple Choice Single Answer
Question
It can be used as legal record which may be used in the court of law
Correct Answer
Written communication
Your Answer
Written communication

Multiple Choice Single Answer
Question
Barrier for written communication can be
Correct Answer
Language
Your Answer
Language

Multiple Choice Single Answer
Question
These are permanent records for business
Correct Answer
Business letters
Your Answer
Business letters

Multiple Choice Single Answer
Question
It is very useful in collecting dues from customers
Correct Answer
Business letters
Your Answer
Business letters

Multiple Choice Single Answer
Question
This number can be used in further correspondence for ready reference.
Correct Answer
Outward
Your Answer
Outward

Multiple Choice Single Answer
Question
This consists of the name and address of the person to whom the letter is being sent.
Correct Answer
Inside address
Your Answer
Inside address

Multiple Choice Single Answer
Question
Objectives of the letter can be known in one glance by reading the
Correct Answer
Subject
Your Answer
Subject

Multiple Choice Single Answer
Question
Modern psychology personality mean
Correct Answer
The dynamic organization with in the individual of those psycho-physical systems that determine his unique adjustment to his environment.
Your Answer
The dynamic organization with in the individual of those psycho-physical systems that determine his unique adjustment to his environment.

Multiple Choice Single Answer
Question
Accommodating style may prove useful when
Correct Answer
Main training harmony and avoiding disruption is important in the situation
Your Answer
Main training harmony and avoiding disruption is important in the situation

Match The Following
Question
Correct Answer
Your Answer
Compromising style refers to behaviorsAt an intermediate level of cooperativeness
At an intermediate level of cooperativeness
Compromise achieves moderate but only
Partial satisfaction for each party
Partial satisfaction for each party
Avoiding refers toUnassertive and uncooperative behavior
Unassertive and uncooperative behavior
Person uses avoiding style
To stay away from conflict
To stay away from conflict
A negotiation situation is one in which the individuals areCommitted to peaceful means of resolving their dispute.
Committed to peaceful means of resolving their dispute.

Match the Following
Question
Correct Answer
Your Answer
ConflictDisagreement
Goals
Incompatible
Goals
Disagreement
Intra personal
Within an individuals
Within an individuals
Inter personal
Between individuals
Between individuals
Intra group
Among members
Among members

True/False
Question
Individual resistance to change reflects personality traits of employees.
Correct Answer
True
Your Answer
False

True/False
Question
In change process employee participation should be avoided.
Correct Answer
False
Your Answer
False

Multiple Choice Single Answer
Question
In the counter shock phase the defensive mechanism become
Correct Answer
Active
Your Answer
Active

Multiple Choice Single Answer
Question
Stress is non specific response of the body to
Correct Answer
Stimulations
Your Answer
Stimulations

True/False
Question
The Key to deal with hyper stress his in good planning
Correct Answer
True
Your Answer
True

True/False
Question
A strange culture is better able to learn from it’s past.
Correct Answer
True
Your Answer
True

Multiple Choice Single Answer
Question
Autocratic leader centralizes power
Correct Answer
In theme
Your Answer
In theme

Multiple Choice Single Answer
Question
It is important for a manager to study the human behaviors’ within the context of an
Correct Answer
Organization
Your Answer
Organization

True/False
Question
Leadership is one form of clominaxe in which the followers more or less willingly accept direction and control by anther person
Correct Answer
True
Your Answer
True

Multiple Choice Single Answer
Question
Hawthorne studies points out the need for
Correct Answer
Recognition
Your Answer
Recognition

Select The Blank
Question
Perception includes all those ________ by which an ________ receives information about his environment
Correct Answer
processess
Your Answer
processess
Correct Answer
individual
Your Answer
individual

Select The Blank
Question
Employee’s initial ________ to the organization is determined largely by their individual ________
Correct Answer
commitment
Your Answer
commitment
Correct Answer
characteristic
Your Answer
characteristic

Select The Blank
Question
Every organization is a ________ system because its members come from the ________.
Correct Answer
social
Your Answer
social
Correct Answer
society
Your Answer
society

Select The Blank
Question
Hygiene factors are ________ for ________
Correct Answer
necessary
Your Answer
necessary
Correct Answer
Performance
Your Answer
Performance

Select The Blank
Question
________ are forced to introduce change in response to ________ pressure.
Correct Answer
Organizations
Your Answer
Organizations
Correct Answer
environmental
Your Answer
environmental

Select The Blank
Question
People fear ________ unemployment, reduced work hour, demotion, reduced change and reduced incentives and ________ change.
Correct Answer
technological
Your Answer
growing
Correct Answer
resist
Your Answer
technological

Multiple Choice Single Answer
Question
Group members should have a
Correct Answer
Common objective
Your Answer
Common objective

True/False
Question
Morale is static phenomenon
Correct Answer
False
Your Answer
False

True/False
Question
Good HR practices can enhance morale in the organization
Correct Answer
True
Your Answer
True

Multiple Choice Single Answer
Question
Task oriented roles include
Correct Answer
Seeking information or opinions
Your Answer
Seeking information or opinions

Select The Blank
Question
Cross- functional teams bring together the ________ and skills of people from ________ work areas.
Correct Answer
knowledge
Your Answer
knowledge
Correct Answer
various
Your Answer
various

True/False
Question
The same message received when you are angry or depressed is often interpreted differently when you are happy
Correct Answer
True
Your Answer
True

Multiple Choice Multiple Answer
Question
Organizational objectives can be achieved by
Correct Answer
Group work , Division of labour , Hierarchy of authority
Your Answer
Group work

Multiple Choice Multiple Answer
Question
OB applies
Correct Answer
Psychological Knowledge gained about individuals and groups , Sociological knowledge in studying the effect of structure on individual behavior
Your Answer
Psychological Knowledge gained about individuals and groups , Sociological knowledge in studying the effect of structure on individual behavior

Multiple Choice Multiple Answer
Question
In spite of many similarities, every person has
Correct Answer
Different perception , Different quality of intelligence , Different ways of behavior
Your Answer
Different perception , Different quality of intelligence , Different ways of behavior

Multiple Choice Multiple Answer
Question
Small Rest Pauses
Correct Answer
Refreshes a person psychologically , Refreshes a person physiologically , Increases output
Your Answer
Refreshes a person psychologically , Refreshes a person physiologically , Increases output

Multiple Choice Multiple Answer
Question
Theories of leadership
Correct Answer
Trait theory , Fiedler’s theory , Life cycle theory
Your Answer
Trait theory , Fiedler’s theory , Life cycle theory

Multiple Choice Multiple Answer
Question
For every change there are
Correct Answer
Certain forces (some in favour of the change ) , Certain forces against the change , People who makes changes
Your Answer
Certain forces (some in favour of the change ) , Certain forces against the change

Multiple Choice Multiple Answer
Question
Manager need to identify the discrepancies while deciding need for change
Correct Answer
What is , What should be , Who and how to be done
Your Answer
What is , What should be

Multiple Choice Multiple Answer
Question
Factors forming culture of an organization
Correct Answer
Organizational rituals and ceremonies , Norms that are shared by the teams , Language commonly used by employees
Your Answer
Organizational rituals and ceremonies , Norms that are shared by the teams

Multiple Choice Multiple Answer
Question
Communication can be
Correct Answer
vertical , horizontal , diagonal
Your Answer
vertical , horizontal , diagonal

Select The Blank
Question
________ communication refers to communication between managers and workers located in ________ functional divisions
Correct Answer
Diagonal
Your Answer
Diagonal
Correct Answer
different
Your Answer
different

Multiple Choice Multiple Answer
Question
Some behavioral symptoms of stress are
Correct Answer
High blood pressure , Bowel irritation , Back ache
Your Answer
Bowel irritation , Biting nails

Multiple Choice Multiple Answer
Question
Alarm reaction
Correct Answer
Initial , Shock phase , Resistance is lowered
Your Answer
Initial , Shock phase , Resistance is lowered

at 2:49 AM 0 comments Links to this post  

Business Communication - 10

LIST OF ATTEMPTED QUESTIONS AND ANSWERS

Multiple Choice Multiple Answer
Question
What is B2C?
Correct Answer
Business to consumer , It is an internet domain , It is useful for products and services when shopper's aim is convenience and buyer's aim need information about product features and prices
Your Answer
Business to consumer , It is an internet domain , It is useful for products and services when shopper's aim is convenience and buyer's aim need information about product features and prices

Select The Blank
Question
In the body of the message________ paragraph attracts the attention of the reader.
Correct Answer
Opening
Your Answer
Opening

Multiple Choice Multiple Answer
Question
Objectives of Communication are
Correct Answer
Information , Motivation , Education
Your Answer
Information , Motivation , Education

Multiple Choice Single Answer
Question
It is the most important part of any letter
Correct Answer
Body
Your Answer
Body

Multiple Choice Single Answer
Question
The most effective way of communication
Correct Answer
Written
Your Answer
All of above

True/False
Question
Snap reaction is a type of physical barrier
Correct Answer
False
Your Answer
False


Multiple Choice Multiple Answer
Question
Treat everyone as important and
Correct Answer
Do not underestimate them , Understand them
Your Answer
Do not underestimate them , Understand them , Complain about them

Multiple Choice Single Answer
Question
It can be used as legal record which may be used in the court of law
Correct Answer
Written communication
Your Answer
Written communication

True/False
Question
House journals are a type of oral communication.
Correct Answer
False
Your Answer
False

True/False
Question
Poor eyes limit your deeds.
Correct Answer
False
Your Answer
False

Match The Following
Question
Correct Answer
Your Answer
Inward addressReceivers address
Receivers address
Head Address
Senders Address
Senders Address
Written Communication
Non- Direct communication
legal evidence
Business letter
legal evidence
Non- Direct communication
Outward Number
Further reference
Further reference

True/False
Question
Memorandums cannot be structured in email system.
Correct Answer
False
Your Answer
False

True/False
Question
Visual aids are used to emphasize the most vital points of the presentation
Correct Answer
True
Your Answer
True

Select The Blank
Question
________ is an example of psychological noise
Correct Answer
Egotism
Your Answer
Illness

True/False
Question
Management can function smoothly without Communication
Correct Answer
False
Your Answer
False

True/False
Question
By trying to identify potential problems at the onset, it becomes possible to prevent many more in near future
Correct Answer
True
Your Answer
True

Multiple Choice Multiple Answer
Question
The various occasions of presentations are
Correct Answer
Training session , Conference , Presenation of new business plans
Your Answer
Training session , Conference , Presenation of new business plans
Select The Blank
Question
________ means that the future must be seen and communicated to the team
Correct Answer
Vision
Your Answer
Vision

Multiple Choice Single Answer
Question
What should be the place of inside address in the layout of the letter?
Correct Answer
Below the outward number
Your Answer
Below the outward number

Multiple Choice Single Answer
Question
The beginning of a presentation has
Correct Answer
Outline of the presentation
Your Answer
Main body of presentation is broken into points

Multiple Choice Multiple Answer
Question
Resting your forearm on the table gives the impression of being
Correct Answer
Distressed , Uninterested , Indifferent
Your Answer
Distressed , Uninterested , Indifferent
Multiple Choice Single Answer
Question
Barrier for written communication can be
Correct Answer
Language
Your Answer
Language

Select The Blank
Question
A transparency should have________lines
Correct Answer
25-30
Your Answer
25-30



Match The Following
Question
Correct Answer
Your Answer
Motivationand communication are two sides of the same coin
and communication are two sides of the same coin
Physical noise
The external sounds that distract the comunicator
The external sounds that distract the comunicator
Noise
One of the greatest sources of communication failure
One of the greatest sources of communication failure
Relational Message
It indicates how sender and receiver feel about each other
helps to complete the communication cycle


Multiple Choice Single Answer
Question
It is very useful in collecting dues from customers
Correct Answer
Business letters
Your Answer
Business letters

Multiple Choice Single Answer
Question
This number can be used in further correspondence for ready reference.
Correct Answer
Outward
Your Answer
Outward

Select The Blank
Question
Normally ________ address is written under the outward number.
Correct Answer
Inside
Your Answer
Inside
Select The Blank
Question
Whatever we feel deep within ourselves is immediately reflected in the ________
Correct Answer
Face
Your Answer
Face

Multiple Choice Single Answer
Question
A high score in Commitment to Continuous Self-Development indicates
Correct Answer
You are open to learning
Your Answer
You are analytical

Select The Blank
Question
Examples of environmental stress is ________
Correct Answer
Humidity
Your Answer
Humidity
True/False
Question
Manager communicates the vision of the company to his team mates
Correct Answer
True
Your Answer
True
Select The Blank
Question
The ________ number is essential to make entry in the register.
Correct Answer
Outward
Your Answer
Outward

Multiple Choice Multiple Answer
Question
What is B2B?
Correct Answer
Activities conducted on this are higher than B2C by 15-20 times , It is business to business , It is an internet domain
Your Answer
Activities conducted on this are higher than B2C by 15-20 times , It is business to business , It is an internet domain

Select The Blank
Question
Due to effective ________ the manager comes to know the hidden ability of his subordinates
Correct Answer
Communication
Your Answer
Communication

True/False
Question
Telesales is generating and qualifying new leads for closure by another sales channel.
Correct Answer
False
Your Answer
False

Multiple Choice Single Answer
Question
It makes communication easier
Correct Answer
Being friendly
Your Answer
Being friendly

Multiple Choice Single Answer
Question
Getting rid of non-essential task is one of the keys to
Correct Answer
Effective time management
Your Answer
Effective time management
Multiple Choice Multiple Answer
Question
The areas which help you to develop a mindset are
Correct Answer
Crystallize thinking , Develop sincere desire , Confidence
Your Answer
Crystallize thinking , Develop sincere desire , Confidence
Multiple Choice Single Answer
Question
An affective tool of motivation is
Correct Answer
Communication
Your Answer
Communication

Multiple Choice Single Answer
Question
Written communication is a
Correct Answer
Non-Direct Communication
Your Answer
Direct Communication

Multiple Choice Single Answer
Question
If a person taps his feet/foot it would mean
Correct Answer
Impatience
Your Answer
Impatience

Multiple Choice Single Answer
Question
Memorandums are usually initiated by
Correct Answer
Writer
Your Answer
Company head

Select The Blank
Question
________ are the greatest time waster for executives
Correct Answer
Interruptions
Your Answer
Interruptions

Multiple Choice Multiple Answer
Question
One is not able to time due to
Correct Answer
Lack of discipline , Negative attitude
Your Answer
Lack of motivation , Lack of discipline , Negative attitude
Multiple Choice Multiple Answer
Question
What is an attitude of Allness ?
Correct Answer
Sophisticated role , Snap reactions , Fear
Your Answer
Sophisticated role , Snap reactions , Fear

Multiple Choice Single Answer
Question
Message in a communication should be
Correct Answer
Brief
Your Answer
Brief

Multiple Choice Single Answer
Question
Prescience means
Correct Answer
Knowledge about the future
Your Answer
Knowledge of events within the company